Terms and Conditions

TERMS AND CONDITIONS

The OwGull Attic

 

 

  1. INFORMATION ABOUT OUR TERMS OF USE

 

  • These terms of use ('Terms') set out the rules for using our website OwlGullattic.co.uk
  • By using the Website, you agree that you accept these Terms and that you will comply with them.
  • If you do not agree to these Terms, you must not access or use the Website.
  • Please read these Terms carefully and print a copy for your future reference as

we will not file a copy of these Terms and may also update them from time to time. If you have any queries, then please contact us.

 

 

  1. WHO WE ARE AND HOW TO CONTACT US

 

Who we are:

2.1 We are OwGullattic.co.uk is a sole trader and a registered company.

How can I contact you?

 

2.2 To contact us, please email us at Owlgullattic@outlook.com or call us on 07507635690

 

2.3 If you would like to make a complaint or feel that any material appearing on the Website is offensive, objectionable or potentially defamatory please contact us via the details in section 2.3 above and provide full details of the nature of your complaint and the materials to which the complaint is relevant to.

 

  1. WE MAY MAKE CHANGES TO THESE TERMS

 

We reserve the right to make changes to the Terms and Conditions

 

3.1 We may update these Terms from time to time. We will give you reasonable notice of any major changes via a suitable announcement on the Website.

 

When will any changes apply?

 

3.2 The changes will apply to your use of our website after we have given an announcement.

 

What should I do if I don’t want to accept the changes?

 

3.3 If you don’t wish to accept the new terms you should stop using the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to the new terms.

 

3.4 Please continue to check these Terms to ensure you understand the terms and conditions that apply at that time.

 

 

4 WE MAY MAKE CHANGES TO THE WEBSITE ITSELF

 

We may update and change the Website from time to time. We will endeavour to give you sufficient notice of any major changes.

 

 

  1. USE OF OUR WEBSITE

 

Please keep your account details safe

 

5.1 It is your responsibility to keep your account details safe.  Only you must know your password.

 

We may disable access to your account

 

5.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.

 

5.3 We only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes.

5.4 The Website may only be used for lawful purposes. You agree to comply with all applicable laws and regulations regarding the Website and its use.

 

  1. HOW WE USE YOUR PERSONAL INFORMATION

 

6.1 We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy.

 

6.2 By using our Website, you consent to such processing and you warrant that all data provided by you is accurate

 

 

  1. OUR INTELLECTUAL PROPERTY RIGHTS IN OUR WEBSITE

Our intellectual property rights in the Website and its content

 

7.1 W or our licensors are the owners or the licensee of all intellectual property rights in the Website and in the material published on it, including all brand names and trade marks

 

7.2 You are not permitted to use our intellectual property without our prior approval.

 

 

  1. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES WHICH WE LINK TO

 

8.1 For customer convenience the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

 

8.2 We have no control over the content of those websites or resources and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

 

8.3 We are not responsible for the practices or content of other websites and will not we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

 

  1. DO NOT RELY ON INFORMATION ON OUR WEBSITE

 

9.1 The content on our Website is provided for general information only. It is not to be used for advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

 

9.2 We make reasonable efforts to update the information on our Website, however we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

 

9.3 If we are informed of any inaccuracies in any materials on the Website we will correct this as soon as we reasonably can.

 

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

 

10.2 We provide you with access to the Website free of charge and subject to section 12.1 above, we will not be responsible for any loss, injury or damage of any kind.

 

 

10.3 The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet.

 

  1. OUR RIGHTS IF YOU BREACH THESE TERMS

 

11.1 Should you make any illegal and/or unauthorised use of the Website, and/or fail to comply with these Terms, we may take such action as we reasonably determine to be appropriate including amongst other measures temporarily or permanently removing your registration and right to use the Website.

 

 

  1. WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

 

12.1 Our Website is made available free of charge.

12.2 We may suspend or withdraw all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

 

12.3 We may disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of these Terms.

 

 

  1. NOBODY ELSE HAS RIGHTS UNDER THESE TERMS

 

Only you and us are entitled to enforce these Terms. No other person will be entitled to enforce any provision of these Terms.

 

  1. WHAT HAPPENS IF PARTS OF THESE TERMS BECOME INVALID?

 

If any part of the Terms is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

 

 

  1. IF WE DELAY ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER

 

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms will not limit or restrict the future exercise or enforceability of those rights.

 

 

  1. GENERAL TERMS AND CONDITIONS OF SALE

 

INFORMATION ABOUT THESE TERMS

 

16.1 These terms and conditions ('Terms of Sale') set out the terms and conditions which apply to our sale of goods and services you via our website Owlgullattic.com

 

16.2 Please read these Terms of Sale carefully before you submit an order to us as they affect your rights and liabilities under law and tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

16.3 We recommend that you print a copy of these Terms of Sale for your future reference as we will not file a copy of these Terms of Sale specifically in relation to your order.

 

16.4 We would especially like to draw your attention to the following:

 

  • sections 33 (Your rights to end the contract) and 19 (Cancelling and returning products if you change your mind) which sets out your rights to cancel orders placed by you.

 

  • section 34 (Our rights to end the contract) which sets out our rights to cancel orders placed by you.

 

  • section 20 (Faulty, damaged or incorrect products) which sets out your rights if products are faulty, damaged or incorrectly described

 

  • section 10 (Our responsibility for loss or damage suffered by you) which sets out our responsibility to you

 

Let us know if you have any questions about these Terms of Sale

 

16.5If you have any queries regarding these Terms of Sale then please us via email at owlgullattic@outlook.com  or alternatively on the following number 07507635690

 

 

  1. DELIVERY

 

Delivery times and costs

 

17.1 Information about delivery times and costs will be set out at ‘Checkout’ and orders will be delivered to the address you specify. We would usually say please allow between 3 & 5 working days.

 

17.2 If your order has not arrived by the estimated delivery date, please contact us at owlgull attic as soon as possible so we can investigate.

 

What happens if you do not collect the goods or are not at home when the goods are delivered?

 

17.3 If you are not home when the goods are delivered the deliverer may leave the goods in a safe location or, if no one is available to accept delivery, re-deliver the goods on a different day.

 

What happens if we fail to deliver the goods in time?

 

17.4 In the unlikely event that we fail to deliver within the time specified or, if no time has been specified, within 30 days of our Order Confirmation (or as otherwise agreed), you may end the contract if:

 

  • failure to deliver was caused by us refusing to deliver your goods;

 

  • considering all relevant circumstances, delivery within that time period was essential; or

 

  • you told us when ordering the goods that delivery within that time period was essential.

 

17.5 If you do not wish to cancel, or none of the circumstances described above apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may end the contract.

 

17.6 Any amount that you have already paid for cancelled goods and their delivery will be refunded to you within 14 days.

 

17.7 Please note that if any cancelled goods are delivered to you, you must return them to us or arrange with us for their collection within 14 days from the date of cancellation or delivery, whichever is later.

 

When is it deemed that delivery has taken place?

 

17.8 Delivery will be deemed to have taken place when the goods have been delivered to the delivery address specified by you in your order and you (or someone identified by you) have taken physical possession of the goods.

 

Who is responsible for the goods during delivery?

 

17.9 The responsibility, or the risk, for the goods remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

 

When do you own the goods?

 

17.10 You own the goods only once we have received payment in full of all sums due, alongside any delivery charges.

 

17.11 In line with Post Office guidelines any item below £3.35 in cost will not have a tracking number unless specifically requested.

 

 

  1. PRICE AND PAYMENT

 

18.1 All prices are set by us here at the OwlGull Attic.

 

18.2 We reserve the right to change prices at any time without notice to you. Any changes made subsequent to your order will not affect your purchase once we have sent you an Order Confirmation.

 

When and how you pay

 

18.3 Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account on the dispatch of your goods or provision of the service to you.

 

18.4 You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

 

18.5 If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. If the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

 

What happens if we got the price wrong?

 

18.6 In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order we are not required to sell the products to you at the price shown.

 

18.7 We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, however they have not yet been dispatched) then you will receive a full refund.

 

 

  1. CANCELLING AND RETURNING GOODS IF YOU CHANGE YOUR MIND

 

How long have I got to change my mind?

 

19.1 As you are purchasing the products as a consumer you have a 14 day right to cancel the contract between.  This is the cooling off period.

 

19.2 For goods, the 14 day period starts running on the day on which you acquire physical possession of the goods (on the day the goods were delivered).  If you have ordered more than one product which are delivered on different days, your right to cancel will expire 14 days after the delivery of the last of these.

 

How to let us know if you change your mind

 

19.3 Please see our Returns Policy which sets out information on how you can notify us.

 

How do I arrange for the products to be returned?

 

19.4 Please see our Returns Policy which sets out information on how you can arrange for products to be returned to us.

 

You are responsible for the costs of return

 

19.5 Unless stated otherwise in our Returns Policy, you are responsible for the cost of returning goods.

 

There are circumstances where you may lose your right to cancel

 

19.6 Please note that you may lose your legal right to cancel if:

 

  • the Goods have been personalised or custom-made for you

 

  • we are providing you with services and you have received such services, in which case we can charge you a reasonable amount for the services received up to the time of cancellation;

 

  • you have mixed the goods inseparably with another item after delivery; or

 

19.7 Refunds under this section 20 will be issued to you within 14 days from:

 

  • the day on which we receive the products back

 

  • the day on which you inform us, along with evidence that you have sent the products back (if this is earlier than the day we receive the products); or

 

  • if we have not yet provided any Order Confirmation or have not yet dispatched the products, the day on which you inform us that you wish to cancel the contract.

 

19.8 Refunds under this section 15 will be made using the same payment method that you used when ordering the products, unless you specifically request that we make a refund using a different method.

 

19.9 Refunds may not be iussued if the product has been used and/or damaged in any way

 

  1. FAULTY, DAMAGED OR INCORRECT GOODS

 

Your right to receive goods of a satisfactory quality

 

20.1 By law, we must provide products and services that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any information we have provided to you before you place your order, and that match any samples that you have seen or examined, unless we have made you aware of any differences.

 

Your potential course of action where goods are faulty, damaged or incorrect

 

20.2 If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following solutions:

 

  • 30 day right to reject: Beginning on the day that you receive the goods you have a 30 day right to reject the goods and to receive a full refund. This is called the ‘short term right to reject’.

 

  • Repair or replacement: If you do not wish to reject the goods, or if the short term right to reject has expired, you may request that the goods be replaced or repaired. We will bear any associated costs and will provide the repair or replacement

 

  • Refund: In certain circumstances, where a repair or replacement is impossible or disproportionate, we may instead offer you a full refund. In addition, if we have repaired or replaced the goods and they still do not conform then you have the right either to keep the goods at a reduced price or reject them in exchange for a refund. This is called the ‘final right to reject’.

 

20.3 Please note:

  • if you are exercising your short term right to reject, it will be your responsibility to prove that the products are defective, faulty or incorrect. Similarly, it will also be your responsibility to prove that the goods are defective, faulty or incorrect once 6 months have passed since you received the goods; and
  • if you exercise the final right to reject the goods (as described above) more than 6 months after you have received the goods, we may reduce any refund to reflect the use that you have had out of the goods; and

When are you not able to claim for faulty, damaged or incorrect goods?

 

20.4 You will not be eligible to claim under this section for the following reasons:

 

  • we informed you of the fault(s), damage or other problems with the goods before you purchased them, and it is because of the same issue that you now wish to return them.

 

  • you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the goods for that purpose; or

 

  • if the problem is the result of normal wear and tear, misuse or intentional or careless damage.

 

20.5 Please also note that rights set out in this section 21 do not allow you to return the goods because you have changed your mind. Please instead refer to section 20 (Cancelling and returning goods if you change your mind) which sets out information about your rights if you change your mind.

 

How do I return faulty or incorrect goods to you

 

20.6 Please see our Returns Policy for details as to how to return goods to us under this section **. We will be fully responsible for the costs of returning goods under this section ** and will reimburse you where appropriate.

 

Refunds

 

20.7 Refunds under this section 20 will be issued within 14 days of the day on which we agree that you are entitled to the refund.

20.8 Any and all refunds issued under this section 20 will include all delivery costs paid by you when the goods were originally purchased and will be made using the same payment method that you used when ordering the goods, unless you specifically request that we use a different method.

 

 

  1. EVENTS OUTSIDE OF OUR CONTROL

 

21.1 We are not responsible for any failure or delay in performing our obligations where that failure or delay results from any event that is outside of our control. Such events include, but are not limited to power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, pandemic, other natural disaster, or any other event that is beyond our control.

 

21.2 If we are delayed or fail to perform our obligations as a result of an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay then you may contact us to end the contract and receive a refund for any goods you have paid for but have not received.

 

 

  1. EVEN IF WE DELAY IN ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER

 

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms of Sale will not limit or restrict the future exercise or enforceability of those rights.

 

 

  1. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES AND WHERE YOU CAN BRING PROCEEDINGS?

 

These Terms of Sale shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

 

 

  1. SOCIAL MEDIA CONTENT USE TERMS AND CONDITIONS

 

24.1. By permitting the OwlGullattic.co.uk to use content you agree to be bound by these Social Media Content Use Terms and Conditions.

 

24.2. In these Terms “Content” refers to the photo, video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile.

 

24.3. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising, and generally in the promotion of our products or services. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees.

 

24.4. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. However, this does not affect your or any other person’s rights in relation to personal data as referred to below.

 

24.5. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. We will not pay any royalties or compensation to you or any third party for use of the Content. Use is at our discretion and we are not obliged to use your Content in any particular way or at all.

 

24.6. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content.

 

24.7 By agreeing to these Terms you represent and warrant to us that:

 

(a) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;

 

(b) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;

 

(c) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and

 

(d) you are aged 18 or over and have the right to agree to these Terms.

 

24.8 You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights.

 

24.9 The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws.

 

24.10 By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third-party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms.

 

24.11 Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data.

 

24.12. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy.

 

24.13. We are the controller of your personal data, and you can obtain further information or exercise any of your legal rights by contacting us on the details below:

 

Telephone: 07507635690

 

Email: owlgullattic@outlook.com

 

  1. WRONG ITEM RECEIVED

 

25.1 We apologise if you have received the wrong item by mistake. To receive a refund or a replacement, you must return the item in the same condition you received it.

 

25.2 This is not common and we want to resolve this as quickly as possible for you so please let us know within 14 days from the day on which you received the item. If you notify us after this then depending on the circumstances we may not be able to refund or offer a replacement.

 

  1. DAMAGED, FAULTY, INCORRECT OR MISSING ITEMS

 

26.1 Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible and toa satisfactory standard for you.

 

26.2 If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

 

26.3 For more information about your rights and the remedies available to you please see section 17 of our General Terms and Conditions of Sale.

 

 

  1. ITEM NOT RECEIVED

 

We apologise if you have not received your item. This does not usually happen and is not common. We want to resolve this as quickly as possible for you so please let us know within 21 days from the day on which you received an email from us confirming that the item had been dispatched. If you notify us after this then depending on the circumstances we may not be able to offer a refund or if possible a replacement item.

 

 

  1. YOUR LEGAL RIGHTS

 

28.1 Our Returns Policy does not affect your legal rights.

 

28.2 For more information about your other legal rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

 

 

  1. WHAT TO DO TO RETURN YOUR ITEM TO US

 

29.1 To return your item, please contact us by either telephone:  07507635690 or via email address:  owlgullattic@outlook.com and we will provide you with the relevant return address.

 

29.2 Once you have processed your return online you have a further 14 days to return your item to us. Please make sure your items are securely wrapped and your parcel contains all the information requested.

 

29.3 Remember to ask for a receipt as proof of sending. Proof of postage does not cost anything however without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

 

 

  1. WHAT HAPPENS IF I REQUEST A REPLACEMENT AND IT ISN’T AVAILABLE?

 

30.1 If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

 

30.2 Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

 

 

  1. WHAT WE'LL DO NEXT

 

31.1 Once we have processed your return you will receive a notification via email.

 

31.2 All successful returns will be credited to the original method used for payment. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account.

 

  1. COMPLAINTS

 

32.1 If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter as fast and efficiently aspossible.

 

32.2 Please contact us on telephone number:  07507635690 or via the email address owlgullattic@outlook.com and we. Will endeavour to resolve your dispute.

  1. YOUR RIGHTS TO END THE CONTRACT

 

33.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

 

  • if what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced or a service re-performed or to get some or all of your money back

 

  • If you want to end the contract because of something we have done or have told you we are going to do, see section 34.2 below

 

  • if you have just changed your mind about the product see section 19 Cancelling and returning products if you change your mind. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

 

  • in all other cases (if we are not at fault and there is no right to change your mind)

 

Ending the contract because of something we have done or are going to do.

 

33.2 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

 

  • we have told you about an upcoming change to the product or these terms which you do not agree to

 

  • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed

 

  • there is a risk that supply of the products may be significantly delayed because of events outside of our control, see section ** Events outside of our control) for more information about this);

 

  • we have suspended supply of the products for technical reasons or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 28 days.

 

Ending the contract where we are not at fault and there is no right to change your mind

 

33.3 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract before it is completed, just contact us to let us know. The contract will not end until one day after the day on which you contact us.

 

33.4 We will refund any advance payment you have made for products which will not be provided to you.

 

 

  1. OUR RIGHTS TO END THE CONTRACT

 

We may end the contract if you break it

 

34.1 We may end the contract for a product at any time by writing to you if:

 

  • you do not make any payment to us when it is due and you still do not make payment within owlgullattic.co.uk days of us reminding you that payment is due.

 

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

 

  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
  • you do not, within a reasonable time, allow us access to your premises to supply the services.

 

You must compensate us if you break the contract

 

34.2 If we end the contract in the situations set out we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

We may withdraw the product

 

34.3 We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as possible and in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.